Course/Product Description

Telephone Skills Training Seminar

Format: In-Person Seminar
Find A Class Near You: View Dates And Locations For This Seminar

Telephone Skills Training Seminar

In sales, the telephone is often your very first chance to make an impression on a new prospect.

Our hands-on seminar will teach you how to build and maintain positive working relationships with customers over the telephone, increasing sales and customer satisfaction.

You will learn:

  • Working with Each Customer
  • Buying Styles
  • Handling Irate Customers
  • Telephone Strategies
  • Asking Questions
  • Listening
  • Features - Advantages and Benefits
  • Closing

The Course Structure

The seminar combines theory, practice, and personal feedback through our unique scenario-based methods.

The instructors and attendees will examine facts, opinions, attitudes, and emotions that either inhibit or enhance effectiveness on the telephone.

Participants will learn about themselves and their customers, but most importantly they learn how to deal with different types of customers.

As a participant, you will conduct two mock telephone calls to begin your mastery of proven telephone techniques.

Instructors portray your customers as defined and structured by your manager. Each instructor awards "The Order" to the attendee that successfully met his or her expectations as a prospect or customer.

The telephone calls are digitally recorded and the digital voice recording becomes property of the attendee for using for refresher training.


First Day

8:00 - 9:00 Introduction
9:00 - 9:15 Break
9:15 - 10:15 Understanding Your Style - Assertiveness
10:15 - 11:15 Understanding Your Style - Responsiveness
11:15 - 12:30 Recognizing Styles in Others
12:30 - 1:15 Lunch
1:15 - 2:15 Recognizing Styles via Telephone
2:15 - 3:00 Asking Questions
3:00 - 3:30 First Call Discussion - Tailoring the Scenario
3:30 - 3:45 Break
3:45 - 4:30 First Telephone Call (Recorded)
4:30 - 5:30 Review of First Telephone Call

Second Day

8:00 - 8:30 Being Different via Phone
8:30 - 9:30 How Customers Buy
9:30 - 10:00 Listening
10:00 - 10:15 Break
10:15 - 10:45 Ten Telephone Strategies
10:45 - 11:30 Handling Objections
11:30 - 12:30 Handling the Irate via Telephone
12:30 - 1:15 Lunch
1:15 - 2:00 Features ~ Advantages ~ Benefits
2:00 - 2:30 Closing
2:30 - 3:30 Second Telephone Call (Recorded)
3:30 - 4:45 Review of Second Telephone Call
4:45 - 5:00 Awarding of The Order

Times and Dates

This two-day seminar is held on the times and dates posted herein.

About The Provider: Sales Concepts provides sales training seminars and programs, public sales training, customized sales training, trade show sales training, phone sales training and individual training.

In addition to sales training, we also provide customer service training, leadership and management training, telemarketing sales training, field service representative training, presentation training and negotiation training.

We educate people about the sales process, listening, asking questions, negotiating value, financial justification, return on investment, selling benefits, selling value, handling objections, closing, behavior styles, telephone sales, first impressions, negotiating tactics, concessions, power, intimidation, assumptions, creativity, presentations, hiring, coaching, and more.

Sales Concepts, Inc. celebrates over 27 years in business by continuing to offer cost-effective innovative training programs.

Your program is delivered by our best resource, sales and service training professionals who have experience in sales, service, leadership and management.
Price: $1,580.00
More Info: Contact Us For More Information
Share This: Share on Facebook

Share on Twitter

Share on Google+

Keywords For This Course:

effective telephone sales training, telephone sales strategies

Currently Scheduled Dates For This Seminar
There currently are no scheduled dates for this seminar. Please click here to search for another course.

Instructor-Led NMLS 20 Hour Pre-License Course
Instructor-Led NMLS 20 Hour Pre-License Course

The Business Planning System for the Real Estate Professional
The Business Planning System for the Real Estate Professional

Procedures Manual For Agents
Procedures Manual For Agents

Excelling As A One-Person HR Department
Excelling As A One-Person HR Department

Payroll Law Seminar
Payroll Law Seminar

Human Resources for Anyone with Newly Assigned HR Responsibilities
Human Resources for Anyone with Newly Assigned HR Responsibilities

Certified Commercial Sales Specialist
Certified Commercial Sales Specialist

Commercial Pro
Commercial Pro

Business Writing for Results
Business Writing for Results

Cash Flow Analyzer Pro
Cash Flow Analyzer Pro

Objection Handling Training Program
Objection Handling Training Program

The Buyer′s Agent Toolkit
The Buyer′s Agent Toolkit 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-7569 |
Copyright 2016 | Web Site Development by OTAU
REO Foreclosure Training
Home Staging
Certified Commercial Leasing Specialist
Certified Commercial Sales Specialist
Professional Development
Basics Of Building A Real Estate Business
Real Estate Lead Generation
How To Price Real Estate
Home Buyer And Seller Seminars
How To Price Your Listings
Working With Buyers / How To Become A Buyer's Agent
Business Planning For Real Estate Agents
Objection Handling Training
Getting Business: Listing Presentations For New Listings, For Sale By Owners, And Expired Listings
FSBO Presentation Training
Real Estate Marketing Ideas
Real Estate Sales And Marketing Training
Office Administration: How To Run Your Real Estate Business Productively And Profitably
Real Estate Listings Presentation Training
Expired Listing Presentation Training
Real Estate Certifications And Real Estate Designations
Working With Buyers And Sellers Of Distressed Properties: Foreclosures, Short Sales And REO's
REO And Foreclosure Training
Commercial Real Estate Training
Buyer Representation Training
Real Estate Agent Administration
Finance & Investments