Telephone Skills Training Seminar
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In sales, the telephone is often your very first chance to make an impression on a new prospect.
Our hands-on seminar will teach you how to build and maintain positive working relationships with customers over the telephone, increasing sales and customer satisfaction.
You will learn:
- Working with Each Customer
- Buying Styles
- Handling Irate Customers
- Telephone Strategies
- Asking Questions
- Features - Advantages and Benefits
The Course Structure
The seminar combines theory, practice, and personal feedback through our unique scenario-based methods.
The instructors and attendees will examine facts, opinions, attitudes, and emotions that either inhibit or enhance effectiveness on the telephone.
Participants will learn about themselves and their customers, but most importantly they learn how to deal with different types of customers.
As a participant, you will conduct two mock telephone calls to begin your mastery of proven telephone techniques.
Instructors portray your customers as defined and structured by your manager. Each instructor awards "The Order" to the attendee that successfully met his or her expectations as a prospect or customer.
The telephone calls are digitally recorded and the digital voice recording becomes property of the attendee for using for refresher training.
8:00 - 9:00 Introduction
9:00 - 9:15 Break
9:15 - 10:15 Understanding Your Style - Assertiveness
10:15 - 11:15 Understanding Your Style - Responsiveness
11:15 - 12:30 Recognizing Styles in Others
12:30 - 1:15 Lunch
1:15 - 2:15 Recognizing Styles via Telephone
2:15 - 3:00 Asking Questions
3:00 - 3:30 First Call Discussion - Tailoring the Scenario
3:30 - 3:45 Break
3:45 - 4:30 First Telephone Call (Recorded)
4:30 - 5:30 Review of First Telephone Call
8:00 - 8:30 Being Different via Phone
8:30 - 9:30 How Customers Buy
9:30 - 10:00 Listening
10:00 - 10:15 Break
10:15 - 10:45 Ten Telephone Strategies
10:45 - 11:30 Handling Objections
11:30 - 12:30 Handling the Irate via Telephone
12:30 - 1:15 Lunch
1:15 - 2:00 Features ~ Advantages ~ Benefits
2:00 - 2:30 Closing
2:30 - 3:30 Second Telephone Call (Recorded)
3:30 - 4:45 Review of Second Telephone Call
4:45 - 5:00 Awarding of The Order
Times and Dates
This two-day seminar is held on the times and dates posted herein.
|About The Provider:
||Sales Concepts provides sales training seminars and programs, public sales training, customized sales training, trade show sales training, phone sales training and individual training.
In addition to sales training, we also provide customer service training, leadership and management training, telemarketing sales training, field service representative training, presentation training and negotiation training.
We educate people about the sales process, listening, asking questions, negotiating value, financial justification, return on investment, selling benefits, selling value, handling objections, closing, behavior styles, telephone sales, first impressions, negotiating tactics, concessions, power, intimidation, assumptions, creativity, presentations, hiring, coaching, and more.
Sales Concepts, Inc. celebrates over 27 years in business by continuing to offer cost-effective innovative training programs.
Your program is delivered by our best resource, sales and service training professionals who have experience in sales, service, leadership and management.
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|Keywords For This Course:|
effective telephone sales training, telephone sales strategies
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