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What To Do When A Customer Dies

Webinar: ID# 1042284
Recorded On-Demand
About This Course:
Oftentimes, when a financial institution learns a deposit or loan customer has died, confusion about what to do next seems to be the result. We'll walk you through the best practices when dealing with a customer's death - both on the deposit side and the loan side, as well as unique issues that can arise when doing business with the decedent's estate.

This webinar provides information on best practices, rather than the unique features of any state's probate laws.What You'll Learn:
  • Documents required upon the death of an individual
  • Actions to be taken on deposit accounts owned by the decedent
  • How to deal with the decedent's estate or lack thereof
  • How to handle death as a default on a loan
  • Mortgage servicing rules that impact consumer mortgage loans after death
  • What to know about doing business with the borrower's estate
  • Steps to take to protect collateral after the borrower has died
  • How the death of a key person affects the borrowings of Corporations, Partnerships, Limited Liability Companies, Trusts, and other legal entities
What To Do When A Customer Dies
or via On-Demand
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